Client Care at Paula Day Solicitors

We hope that having read the contents of our website you can see that the care of our Clients is paramount to all of our working practices and that, if you choose to instruct us, this will be apparent throughout the handling of your case.

However, on rare occasions (thankfully) you may feel you have cause for complaint and, if so, I would ask that you communicate directly with me regarding this, preferably in writing. I hope that my explanation will be sufficient to resolve the issue but, if you remain dissatisfied, you can contact the Legal Ombudsman. This must be done within 6 months of receiving my final response to your complaint but

  • No more than 6 years from the date of the act/omission or;
  • No more than 3 years from when you should reasonably have known there was cause for complaint

The Legal Ombudsman can be contacted as follows:

Telephone No. 0300 555 0333 Email –

Address – P.O.Box 6806, Wolverhampton, WV1 9WJ

If you are unhappy with any aspect of our behaviour, for example, you believe we have acted dishonestly, taken or lost your money, or discriminated against you, you can contact the Solicitors Regulation Authority (SRA) for advice. The Solicitors Regulation Authority (SRA) can be contacted as follows:

Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RN
or DX 720293 BIRMINGHAM 47
Telephone 0370 606 2555