Client Care

We hope that having read the contents of our website you can see that the care of our Clients is paramount to all of our working practices and that, if you choose to instruct us, this will be apparent throughout the handling of your case.

However, on rare occasions (thankfully) you may feel you have cause for complaint and, if so, I would ask that you communicate directly with me regarding this, preferably in writing. I hope that my explanation will be sufficient to resolve the issue but, if you remain dissatisfied, you can contact the Legal Ombudsman. The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern.

The Legal Ombudsman can be contacted as follows:

Telephone No. 0300 555 0333 Email – enquiries@legalombudsman.org.uk

Address – Legal Ombudsman, PO Box 6167, Slough, SL1 0EH

If you are unhappy with any aspect of our behaviour, for example, you believe we have acted dishonestly, taken or lost your money, or discriminated against you, you can contact the Solicitors Regulation Authority (SRA) for advice. The Solicitors Regulation Authority (SRA) can be contacted as follows:

Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RN
or DX 720293 BIRMINGHAM 47
Telephone No. 0370 606 2555